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ITIL Exam Practice

ITIL Foundation Certification Fact Sheet


Certification Name:

Foundation Certificate in IT Service Management (also known as "Service Management Essentials")


Examination Bodies:

Exin or ISEB (both provide very similar exams)


Examination Providers: Thomson Prometric


Certification Overview:

The Foundation Certificate in IT Service Management is the first certification step on the ITIL track. As a holder of the Foundation Certificate you have demonstrated a sound understanding of the ITIL Service Support and Service Delivery processes and the relationships/interfaces between these.

The Foundation Certification is fast becoming a mandatory requirement in many organisations for both Service Management professionals and Support professionals. It is a pre-requisite for the Managers Certificate in IT Service Management, and the Practitioners Certificate.


Syllabus:

Number of Questions: 40
Time allocated: 60 minutes
Question Type: Multiple Choice

The Foundation Certificate is based upon two volumes of the IT Infrastructure Library and covers the areas of Service Support and Service Delivery. In particular the following disciplines are covered:



For each of the disciplines listed above you should be able to outline the following:

With a sound knowledge of the above for each discipline, you will have no problems passing the Foundation Certificate in IT Service Management.