ITIL Exam Practice header
ITIL Exam Practice

Practice Demo


Below is a small example similar to how the practice is done. This is a quick selection of six of the questions in our extensive Foundation Course database.


Once registered you will be able to test yourself within any section of the Foundation course, or even complete a timed mock exam consisting of all sections. You can view a screen shot of our Candidate Analysis here.


Scoring: All multichoice questions (single option radio buttons) are given 1 point for a correct answer and 0 points for an incorrect answer. Questions with several correct answers for a question (multiple selection checkboxes) are given (one divided by the number of correct answers) points. So for example, if there are four correct answers then each correct answer you choose will have a value of 0.25 points.



1. With regard to the relationship between the Incident Management process and the Problem Management process, validate the following statement. "A Problem can exist without a corresponding Incident"

  • True
  • False
  • Don't know

2. Which of the following is not likely to be an input for the Change Management process?

  • RFC's
  • CMDB Information
  • Incident Information
  • Forward Schedule of Changes (FSC)
  • Don't know

3. True or False: Mean Time Between Failures (MTBF) refers to the mean elapsed time between the occurrence of an incident to the restoration of the service.

  • True
  • False
  • Don't know

4. ITIL define 3 different types of Release. These include:

  • Complete, Medium, Small
  • Package, Medium, Full
  • Medium, Package, Complete
  • Delta, Full, Package
  • Don't know

5. Which of the following two answers are examples of an "IT Service"

  • Email
  • Oracle Database
  • Billing System
  • Local Area Network
  • Don't know

6. Your colleague is a Service Desk Manager in a fairly large organisation. He has asked you to assist him in documenting the goal of the Incident Management Process. Choose the best statement.

  • The primary goal of the Incident Management process is to restore normal service as quickly as possible following loss of service.
  • The primary goal of the Incident Management process is to minimize the adverse impact of Incidents and Problems on the business that are caused by errors within the IT Infrastructure.
  • The primary goal of the Incident Management process is to ensure that standardized methods and procedures are used for efficient and prompt handling of all Incidents.
  • Don't know